Terms of Service

1.1 Agreement to Terms

By accessing, browsing, or using our website or services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services.

1.2 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age or have parental consent
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our services under applicable laws
• Provide accurate and truthful information when creating an account or placing orders

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised effective date. Your continued use of our services after such posting constitutes acceptance of the modified Terms.

3.1 Permitted Use

You may use our services for personal, non-commercial purposes in accordance with these Terms. Specifically, you may:

• Browse our menu and view product information
• Place orders for food and beverages
• Create and maintain a user account
• Communicate with our customer service team
• Leave reviews and feedback about our products and services
• Sign up for newsletters and promotional communications

3.2 Prohibited Use

You agree not to use our services for any unlawful purpose or in any way that could harm us or others. Prohibited activities include, but are not limited to:

• Violating any applicable laws, regulations, or these Terms
• Engaging in fraudulent activities or payment disputes
• Attempting to gain unauthorized access to our systems or accounts
• Uploading or transmitting viruses, malware, or other harmful code
• Harassing, threatening, or intimidating other users or our staff
• Sending spam or unsolicited commercial communications
• Interfering with or disrupting the normal operation of our services
• Copying, reproducing, or distributing our content without permission
• Creating false or misleading reviews or ratings
• Using automated tools to access or interact with our services

4.1 Registration Requirements

To access certain features of our services, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Choose a secure password and keep it confidential
• Verify your email address when required
• Update your information promptly when changes occur

4.2 Account Security

You are solely responsible for maintaining the security of your account and password. We recommend using a strong, unique password and enabling two-factor authentication when available. You must immediately notify us if you suspect any unauthorized use of your account.

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions or gain unfair advantages is prohibited and may result in termination of all associated accounts.

4.4 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also delete your account at any time by contacting customer service.

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions, images, and pricing information for all menu items. However, we do not warrant that product descriptions are complete, reliable, or error-free. Menu items and prices are subject to change without notice based on availability and seasonal factors.

5.2 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Delivery address outside our service area
• Inability to process payment

5.3 Delivery Terms and Conditions

Delivery services are subject to the following terms:

• Delivery Zones: We deliver only within designated areas. Delivery fees vary by location and are displayed at checkout.
• Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, or high demand periods.
• Minimum Orders: A minimum order value may be required for delivery, as specified on our website.
• Delivery Instructions: Please provide clear delivery instructions and ensure someone is available to receive the order.
• Temperature-Sensitive Items: We take precautions to maintain food temperature during delivery, but cannot guarantee temperature upon arrival due to factors beyond our control.

5.4 Payment Terms

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed on our website. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the total amount of your order.

5.5 Order Cancellation and Modification

Orders may be cancelled or modified only if they have not yet entered preparation. Once food preparation begins, orders cannot be cancelled or significantly modified. Please review your order carefully before submitting.

5.6 Food Quality Guarantee

We are committed to providing high-quality food prepared with fresh ingredients. If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery, and we will work to resolve the issue appropriately.

5.7 Returns and Refunds

Due to the perishable nature of our products, we generally do not accept returns. Refund policies are governed by our separate Refund Policy, which can be found at refund.html.

6.1 Our Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, recipes, software, and design elements, is owned by or licensed to Pizza Ranch and is protected by copyright, trademark, and other intellectual property laws. Our trademarks include "Pizza Ranch" and associated logos and designs.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. This license does not permit you to:

• Reproduce, distribute, or create derivative works from our content
• Use our trademarks or logos without written permission
• Remove or alter any copyright or proprietary notices
• Use our content for commercial purposes

6.3 User Content License

When you submit content to our services (such as reviews, photos, or comments), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display that content in connection with our services and marketing efforts.

6.4 Copyright Infringement Reporting

If you believe that content on our website infringes your copyright, please contact us at [email protected] with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our services. You represent and warrant that your content:

• Is accurate and truthful
• Does not violate any laws or third-party rights
• Does not contain confidential or proprietary information
• Is not defamatory, threatening, or harassing

7.2 Prohibited Content

You may not submit content that:

• Contains hate speech, discrimination, or offensive material
• Promotes illegal activities or violence
• Includes personal information of others without consent
• Contains spam, advertising, or solicitations
• Infringes intellectual property rights
• Contains false or misleading information

7.3 Content Removal Rights

We reserve the right to remove, edit, or refuse to display any user content that violates these Terms or that we deem inappropriate in our sole discretion. We may also terminate accounts that repeatedly submit prohibited content.

7.4 No Endorsement

The display of user content on our services does not constitute our endorsement of such content. We do not verify the accuracy or appropriateness of user-submitted content and disclaim all liability related to such content.

8.1 "As Is" Service Provision

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Service Availability

We do not warrant that our services will be uninterrupted, secure, or error-free. We may experience downtime for maintenance, updates, or unforeseen technical issues. We are not liable for any damages resulting from service interruptions.

8.3 Third-Party Content

Our services may include content from third parties, including user reviews and external links. We do not endorse or take responsibility for the accuracy, reliability, or appropriateness of third-party content.

8.4 Professional Advice Disclaimer

Any nutritional information, dietary suggestions, or health-related content provided through our services is for informational purposes only and should not be considered professional medical or nutritional advice. Consult qualified professionals for specific dietary needs or health concerns.

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for all claims arising from or relating to these Terms or your use of our services shall not exceed the amount you paid to us in the twelve months preceding the claim, or $100, whichever is greater.

9.2 Excluded Damages

Under no circumstances shall we be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or business opportunities
• Loss of data or information
• Personal injury claims not directly caused by our negligence
• Damages resulting from third-party actions
• Damages exceeding the limitation stated above

9.3 Essential Purpose

The limitations in this section apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

11.1 External Links

Our services may contain links to third-party websites or services. We provide these links for your convenience but do not control or endorse the content, privacy policies, or practices of these external sites.

11.2 Third-Party Terms Apply

Your interactions with third-party websites or services are governed by their respective terms of service and privacy policies. We encourage you to review these policies before engaging with third-party services.

11.3 No Liability for Third Parties

We are not responsible for any damages, losses, or disputes arising from your interactions with third-party websites, services, or content. Any such disputes should be resolved directly with the third party.

12.1 Termination by Company

We may suspend or terminate your access to our services immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Abusive behavior toward staff or other users
• Extended periods of account inactivity
• Technical or security reasons

12.2 Termination by User

You may terminate your account at any time by contacting our customer service team or using account deletion features available on our website. Termination does not relieve you of obligations incurred prior to termination.

12.3 Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• We may delete your account and associated data
• Outstanding orders may be cancelled or fulfilled at our discretion
• Payment obligations for completed orders remain in effect

12.4 Survival of Provisions

The following sections survive termination of these Terms: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Disputes, and General Provisions.

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of Washington, D.C., without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before filing any formal legal action, you agree to first attempt to resolve disputes through good faith negotiations. Contact us at [email protected] to initiate the dispute resolution process. We will respond within 30 days and work toward a mutually acceptable resolution.

13.3 Jurisdiction and Venue

Any legal action arising from these Terms shall be brought exclusively in the state and federal courts located in Washington, D.C. You consent to the personal jurisdiction of these courts and waive any objection to venue.

13.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute arising from these Terms will be resolved individually and not as part of a class action or collective proceeding.

14.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Changes may include additions, deletions, or modifications to existing terms.

14.2 Notification of Changes

We will notify you of material changes to these Terms by:

• Posting the updated Terms on our website with a revised effective date
• Sending email notifications to registered users for significant changes
• Displaying prominent notices on our website when appropriate

14.3 Acceptance of Changes

Your continued use of our services after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of our services.

14.4 Review Responsibility

You are responsible for regularly reviewing these Terms to stay informed of any changes. We recommend checking this page periodically for updates.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pizza Ranch regarding your use of our services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future. Any waiver must be in writing and signed by an authorized representative of Pizza Ranch.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

15.6 Headings

The headings in these Terms are for convenience only and do not affect the interpretation or enforcement of any provision.