Privacy Policy

1. Introduction

At Pizza Ranch, we are deeply committed to protecting your privacy and maintaining your trust. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, order our delicious ranch-style pizzas, use our mobile applications, or interact with our services.

This policy applies to all services provided by Pizza Ranch, including our restaurants, online ordering platform, delivery services, catering, franchise operations, and any other related services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, billing and delivery addresses
• Account Information: Username, password, order history, payment preferences, favorite orders
• Food Service Specific Information:
  • Order history and dietary preferences
  • Delivery addresses and location data
  • Allergen information and dietary restrictions
  • Special dietary requirements (vegan, halal, kosher, gluten-free)
  • Loyalty program and rewards data
  • Table reservation information and party size
  • Catering event details and guest counts
  • Food preferences and customizations
• Payment Information: Credit card numbers, billing addresses (stored securely and encrypted)
• Communication Data: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Email subscription preferences, promotional interests

2.2 Information We Collect Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: Approximate location based on IP address, precise location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
• Analytics Data: Website performance metrics, user interaction patterns

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction confirmations and fraud prevention data
• Delivery Partners: Delivery status updates and driver information
• Marketing Partners: Campaign performance and audience insights (anonymized)

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Coordinating delivery and pickup services
• Managing table reservations and catering events
• Providing customer support and resolving issues
• Account management and authentication
• Processing payments and preventing fraud
• Improving service quality and menu offerings

3.2 Communication

• Order confirmations and status updates
• Delivery notifications and tracking information
• Customer support responses and follow-ups
• Important service notices and policy changes
• Marketing emails and promotional offers (with consent only)
• Loyalty program updates and rewards notifications

3.3 Marketing and Analytics

• Personalizing your dining experience and recommendations
• Analyzing website traffic and usage patterns
• Measuring marketing campaign effectiveness
• Conducting market research for new menu items
• Creating targeted advertising campaigns
• Improving website functionality and user experience

3.4 Legal Compliance and Security

• Responding to legal requests and court orders
• Preventing fraud, abuse, and unauthorized access
• Protecting our rights, property, and safety
• Ensuring food safety and regulatory compliance
• Resolving disputes and enforcing agreements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure transaction processing and fraud prevention
• Delivery Companies: Order fulfillment and delivery coordination
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Newsletter delivery and campaign management
• Analytics Providers: Website usage analysis and performance monitoring
• Customer Support Tools: Help desk and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• In response to court orders, subpoenas, or other legal processes
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of Pizza Ranch, our customers, or the public
• During emergencies or to prevent illegal activities
• In connection with fraud prevention and security investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as partnering with local businesses for special promotions or events.

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission protected by SSL/TLS encryption
• Secure Storage: Personal data encrypted at rest using industry-standard methods
• Firewalls: Advanced firewall systems protect against unauthorized access
• Access Controls: Strict access limitations based on job requirements and least privilege principles
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backups: Regular secure backups with encrypted storage and disaster recovery procedures

5.2 Organizational Security Measures

• Regular security training for all employees handling personal data
• Comprehensive data handling procedures and protocols
• Confidentiality agreements with all third-party service providers
• Incident response plan for security breaches
• Regular security audits and vulnerability assessments
• Data minimization practices to limit exposure

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public or shared computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately
• Keep your contact information updated for security notifications

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website. Here's a detailed breakdown:

Additional Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising effectiveness measurement and audience building
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced user experience
• Session Replay Tools: User interaction recording for UX improvement (anonymized)

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser
• Set notifications for when cookies are being set

Please note that disabling certain cookies may affect website functionality and your user experience, including the ability to place orders or access your account.

7. Your Privacy Rights

We respect your privacy rights and provide you with comprehensive control over your personal information:

7.1 Right of Access

You have the right to request information about the personal data we hold about you, including what data we collect, how we use it, and who we share it with.

7.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you. This includes updating your profile, contact details, and preferences.

7.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal information under certain circumstances, such as when the data is no longer necessary or you withdraw your consent.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data while we investigate a dispute or update incorrect information.

7.5 Right to Data Portability

You can request a copy of your personal information in a machine-readable format that can be transferred to another service provider.

7.6 Right to Object

You can object to our processing of your personal information, especially for marketing purposes or when processing is based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided in Section 13. We will respond to your request within 30 days and may ask you to verify your identity for security purposes.

8. Children's Privacy

Pizza Ranch is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at the contact information provided below. We will work with you to address the situation and protect your child's privacy.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data remains protected:

• Adequacy Decisions: Transfers to countries with adequate data protection laws (EU-Japan adequacy decisions)
• Standard Contractual Clauses: EU-approved contractual terms for international transfers
• Data Processing Agreements: Comprehensive agreements with all international partners
• Security Measures: Encryption, access controls, and monitoring for all transferred data
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and marketing services
• Other Countries: Additional locations as needed, always with appropriate protections

All international transfers comply with applicable data protection laws and include contractual commitments to maintain the same level of protection as provided in your home country.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Data Disposal Procedures

When retention periods expire, we ensure secure disposal of your information:

• Electronic Data: Complete deletion using industry-standard methods that make recovery impossible
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Removal from all backup systems and archives
• Documentation: Maintaining records of disposal for compliance purposes

11. Third-Party Links and Services

Our website and services may contain links to third-party websites, social media platforms, or other services that are not operated by Pizza Ranch. This privacy policy does not apply to these external sites.

Important Considerations:

• We are not responsible for the privacy practices of third-party websites
• Third-party sites may have different privacy policies and terms of service
• We encourage you to review the privacy policy of any third-party site before providing personal information
• Links to third-party sites do not constitute an endorsement of their privacy practices
• You interact with third-party sites at your own risk and responsibility

Social Media Integration

If you choose to connect your social media accounts or share content through social platforms, please be aware that these interactions are governed by the privacy policies of those social media companies, not by this policy.

12. Policy Changes and Updates

12.1 How We Notify You of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage and throughout the site
• Email Notification: Direct email to registered users announcing significant changes
• Account Notifications: In-app or account dashboard notifications
• Pop-up Notifications: Modal windows during your next login or visit

12.2 Types of Changes

• Minor Changes: Clarifications, formatting updates, or non-substantive modifications
• Significant Changes: Material changes to data collection, use, or sharing practices that require explicit consent
• Legal Updates: Changes required by new laws or regulations

12.3 Your Options

When we make changes to this policy:

• The updated policy will always be available on our website with a "Last Updated" date
• You should check this page periodically for updates
• Continued use of our services after changes constitutes acceptance of the new terms
• If you disagree with changes, you may discontinue using our services and request account deletion
• For significant changes, we may require your explicit consent before the changes take effect

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw your consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our support team to opt out of all marketing
• Phone: Call us at +1 202-525-1446 to update your preferences

14.2 Account Deletion

To completely delete your account and associated data:

1. Log into your online account
2. Navigate to Account Settings > Privacy & Data
3. Select "Delete My Account"
4. Follow the confirmation process
5. You will receive an email confirmation of deletion

Important Note: Some information may be retained for legal compliance, dispute resolution, or fraud prevention as outlined in our retention policy.

14.3 Cookie Consent Withdrawal

You can withdraw consent for non-essential cookies through:

• Our cookie consent banner (appears for new visitors)
• Cookie preference center accessible in the website footer
• Browser cookie settings and controls

15. Conclusion

At Pizza Ranch, protecting your privacy is not just a legal obligation—it's fundamental to our relationship with you and our commitment to providing exceptional service. We understand that when you share your personal information with us, you're placing your trust in our ability to handle it responsibly and securely.

This Privacy Policy represents our comprehensive approach to data protection, covering every aspect of how we collect, use, and protect your information. From the moment you place your first order to your ongoing relationship with our loyalty program, we're dedicated to transparency and giving you control over your personal data.

We believe that privacy and personalized service can go hand in hand. By understanding your preferences, dietary needs, and ordering history, we can serve you better while maintaining the highest standards of data protection. Whether you're ordering your favorite ranch pizza, planning a catering event, or exploring franchise opportunities, your privacy remains our priority.

As technology evolves and privacy laws develop, we remain committed to staying ahead of the curve, continuously improving our practices, and maintaining your trust. We encourage you to reach out with any questions, concerns, or feedback about our privacy practices.

Thank you for choosing Pizza Ranch and for trusting us with your personal information. We're honored to serve you and committed to protecting your privacy every step of the way.